[주요업무]

- 한국 후원자 유지 및 개발 프로그램 개발 및 실행 

- 후원자 커뮤니케이션 프로그램 개발 및 실행 

- 연간 모금 목표 달성을 위한 효과적인 실적 관리

- 텔레마케팅 대행사 관리를 통해 증액 프로그램, 일시후원 프로그램 실행 

- 캠페인 팀 및 다른 팀과 협력하여 캠페인 진행시 후원자의 역할을 극대화 시키고 이를 통해 효과적으로 후원자유지와 개발 목표를 달성 

[지원자격 및 우대사항]

- 2년이상 NGO 모금 업무, 혹은 고객 서비스 관리나 마케팅 / 홍보 경험, 또는 이와 동등한 자격을 가진 창의적이고 열정적인 자.

- 영어 가능자 

- 중소 규모 조직에서 마케팅 또는 고객 서비스 관련 텔레마케팅 업무 경험자 우대

- 탁월한 커뮤니케이션 능력자 우대

*영문 이력서(CV)와 영문 자기 소개서(Cover letter) 제출 필수

*조기 채용시 마감될 수 있습니다.

*이메일이나 페이스북 메신저를 통한 지원은 받지 않습니다.

@@ 수시채용이며, 적절한 지원자가 있을 경우 면접 진행되오니 빠른 지원 부탁드립니다.

[고용형태]

- 2년 자체 기간제 계약직(그린피스 내부 규정상, 전직원은 2년 자체 계약직으로 입사.

 2년이 도래하는 시점에 평가를 거쳐 정규직 전환 혹은 계약만료이지만, 현재 정규직 전환율은 상당히 높음.)

[복리후생]

-연봉 : 최소 3,500만원이상

- 근무시간 : 09:30~18:00 (1일 총 7.5시간 근무(30분 단축근무), 주 37.5시간 근무)

- *워라밸*을 중요시하며, 야근과 회식을 강요하는 조직문화가 아닙니다.

- 4대보험/퇴직금/단체상해보험/건강검진(20만원상당)/통신비(월4만원이상)/영어교육이 지원됩니다.

- 연차이외에도 눈치안보는 출산전후휴가, 육아휴직, 경조휴가, 유급병가(최대30일),

 재택근무, 안식월(7년근무시 2개월 유급), 공휴일 중복시 다음 근무일 휴가가 있습니다.

PURPOSE and SCOPE OF THE JOB

Apply to Competency Level : L1 and L2

The Supporter Retention & Development Officer will be responsible for the implementation, management and development of the Supporter Retention & Development program and the growing donor database in their relevant market in order to inspire donors to continue their regular support, and also achieve additional and higher value gifts from the existing supporter base. The role will be responsible for ensuring the team maximizes the use of a variety of communication channels to deliver the retention & development program including inbound telephone and email, telemarketing, digital and direct mail etc.. These channels will be used to deliver Upgrade, Special Appeal and Middle Donor programs. The work of the team is also responsible for managing all outbound retention telemarketing campaigns in conjunction with telemarketing agencies/in-house teams in order to deliver this element of the Retention strategy.

Apply to Competency Level : L3 and L4

As the leader of the Supporter Retention & Development Team, the Senior Supporter Retention & Development Officer is primarily responsible for the development and delivery of the Supporter Retention & Development program in the relevant Greenpeace East Asia market/jurisdiction (Korea, Hong Kong or Taiwan). This includes the management of inbound & outbound retention & development telemarketing for Greenpeace East Asia, coordination of the donor retention program, and the leadership of the supporter retention and development team, with an ultimate goal of reaching supporter retention & development fundraising targets that allow the organization to reach its campaign and organizational objectives.

RESPONSIBILITIES

1. Development and delivery of the supporter Retention & Development program in the relevant jurisdiction/market (R1, R2, R3, R4)
2. Guide the supporter services team to ensure excellent inbound response handling (R1, R2, R3, R4)
3. Guide the development and implementation of the Supporter Retention communication program (R1, R2, R3, R4)
4. Lead or/work with Supporter Communications teams and/or others the development and delivery of the donor newsletters, and any other retention materials required for donor development (R1, R2, R3, R4)
5. Ensure and lead the effective delivery of the Continuing Support program (Prompted, Upgrade, Middle Donor, Special Appeal) including ensuring the effective management of the telemarketing agencies (R1, R2, R3, R4)
6. Work on special projects or any other fundraising work as instructed by their line manager (R1, R2, R3, R4) 
7. Ensure and lead the effective management of the Special Appeal Program (including development or coordination of materials, e.g. direct mail, telefundraising script, etc) in according to targets and KPIs identified in the yearly ODP for Greenpeace East Asia (R1, R2, R3, R4)
8. Liaison with other Managers in the FR&E Engagement team to ensure effective coordination of projects and messaging takes place (R1, R2, R3, R4)
9. Liaison with other Managers from campaign and comms departments to ensure the role of supporters in maximized in campaigns, and that campaigns work effectively to help to achieve supporter retention and development goals (R1, R2, R3, R4)
10. Working with the relevant Deputy Director and other FR & E managers, to contribute to the regional fundraising retention & development strategy (R3, R4)
11. Development and delivery of the Middle Donor program to ensure identified supporters are inspired to progress up the donor pyramid as appropriate (R3, R4)
12. Take the lead in managing the relationships with external telemarketing agencies and negotiate contracts, set KPIs to deliver the Upgrade and Retention program (e.g. welcome call, reactivation, campaign engagement, etc) outbound calling and to ensure KPIs and financial targets are achieved. Ensure that the Supporter Retention & Development Officer achieves effective day-to- day management of these relationships (R3, R4)
13. Responsible for developing and maintaining effective reporting according to agreed formats and frequency for all areas of the program and ongoing financial management including the timely processing of invoices (R3, R4)
14. Ensure coordination and integration of Supporter Services and Supporter Retention & Development teams.rProvide an integrated communication plan for a seamless donor experience(R3, R4)
15. Serve as liaison to other Greenpeace NROs to share information, learn best-case practices, and help in increasing the effectiveness of all areas of the Supporter Development program (R3, R4)
16. Work with other departments in Greenpeace on an as-needed basis to enhance integration internally between Supporter Services team and other departments (R3, R4)
17. Develop, plan and implement strategies that ensure continued growth and enhancement of Supporter Service & Development programs. (R3, R4)

COMPETENCY PROFILE (Internal)

For L1 & L2

1.  Act with Integrity 3

2.  Work with others 2

3.  Demonstrate Resilience 2

4.  Champion for Change 1

5.  Strive for Results & Quality 3

6.  Coordinate & Implement Plans 1

7.  Negotiate with others 2

8.  Build networks 2

9.  Engage Supporters 2

For L3 & L4

1.  Act with Integrity 3

2.  Work with others 2

3. Demonstrate Resilience 3

4.  Champion for Change 2

5.  Strive for Results & Quality 3 

6. Coordinate & Implement Plans 2

7.  Negotiate with others 3

8.  Build networks 3

9.  Build support 2

10. Engage Supporters 3

11. Develop Plan 2

Skill and expertise required

Work environment

Preferred candidate profile

• Creative and enthusiastic professional with 2 years (L1-L2) / 4 years (L3-L4) of NGO Fundraising, and/or Customer Service Management, or Marketing/PR experience or equivalent needed.
• Telemarketing experience either in marketing or customer service for small to mid-level organizations.
• Proficiency in reporting financial results/marketing efforts in a concise and accurate manner
• Motivated by setting and working to financial targets
• Ability to understand donor behavior research and/or marketing data and adjust fundraising and/or marketing strategies accordingly
• Excellent communication skills (both one-on- one and in small groups; both written and oral), including the ability to represent Greenpeace East Asia in a manner consistent with Greenpeace East Asia’s reputation as inspiring, intelligent, and passionate about its issues.
• “Self- starter” with demonstrated ability to effectively manage an ongoing program, set priorities, and manage objectives; experience creating plans, budgets, and timelines.
• Proficient with several computer and other communication technologies including donor databases/customer relationship management tool, email programs, and website skills, including proficiency with Microsoft Office software.
• Ability to work effectively both independently and with a team.

[전형방법]

서류전형 - 1차면접 - 과제/인성검사 - 2차면접 (면접에 따라 3차면접 가능) 

- 서류전형 합격자에 한해 면접일 개별통보

- 포지션에 따라 전형방법은 변동될 수 있음

모집기간(~4/2)과 관계없이 적당한 후보자 있을경우 면접을 진행하므로 빠른 지원 부탁드립니다. 

제출서류

영문이력서와 자기소개서 제출

이력서에 희망연봉 기재

각종 증빙서류는 서류전형 합격 후 제출 

[지원방법]

홈페이지 접수

https://www.greenpeace.org/korea/about/hiring/